Software Support Services

SunTM Software Support Services can help you make the most of your investment in Sun technology with additional technical support, training, and consulting for the full array of Sun software products.

Support and Training

The Sun network of worldwide SunSM Software Services ProvidersSM offer many options for on-call and on-site maintenance contracts, as well as custom support services and training. Support is available for Sun software products, including the SolarisTM operating environment, Internet management and access software, Sun WorkShopTM developer tools, and PC connectivity products.

Training is also a critical component of software support. A worldwide network of highly-qualified educational professionals deliver Sun's software certified curricula and customized training programs. In addition to traditional classroom-based instruction, some education providers also offer self-paced courseware and customized training.

A list of Sun Software Services Providers can be obtained at http://access1.sun.com/support/providers.html.

Support Tools

Basic technical support can also be obtained through the following software support tools:

ASK-IT (Automated Support Key Information Transfer)

An automated telephone and fax response system for fast answers to questions about installing and configuring Sun software products.

  • North America 1-800-SUN-SOFT, option 4, 1, 1 or 1-310-348-6219
  • Australia 61-2-844-5374
  • Japan 03-5717-2560

    Access1

    A Web site with everything you need for basic technical support: product and program information, answers to frequently asked questions, hardware drivers, recommended product patches, and tips for administering and using Sun software products.

    URL http://access1.sun.com

    CompuServe

    An open forum, monitored by Sun Software Support Engineers, for discussions related to any Sun software product. You can also download hardware drivers, compatibility guides, recommended product patches, and lists of Sun software service and training providers.

    Connect to CompuServe and type Go SunSoft

    • When You Need a Little More: Direct Support from Sun

    Customers needing more comprehensive services may choose Sun's direct software support, with account management and expanded access to technical resources. Direct support is for developers, OEMs, large independent software and hardware vendors, and strategic Sun software customers to assist in their development efforts-either for resell or in-house development of applications. For more information about direct support from Sun Software Support Services, contact your SunSoftTM Sales Representative. For a listing of SunSoft Sales Offices visit:

    http://www.sun.com/sales-n-service

    For more information on Sun Software Support Services visit our Web site at http://access1.sun.com.

    Last Modified: 09:29am PST, January 31, 1997